Customer service agent needed - Sandton

Answer incoming calls to the service desk.

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Manage the service and consumable mailbox.

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Log incoming calls and emails for service requests and consumable
orders.

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Ensure that calls are accurately logged and updated on the call logging
system.

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Ability to understand and perform basic troubleshooting for calls
logged.

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Assign calls to service engineers and national dealers and follow up
ensuring that the call is managed until closure.

·
Provide accurate quotations to clients for service requests, parts and
consumable orders.